Customer Service Charter
At Riherkush Global Events, we strive to exceed expectations. This charter outlines our promises to you and the standards you can expect at every touchpoint.
1. Our Service Standards
Responsiveness
We acknowledge all inquiries within 24 business hours and provide comprehensive responses within 48 business hours.
Professionalism
Our team will always identify themselves, act with integrity, and maintain absolute confidentiality regarding your events.
2. Our Promise to You
- Transparency: We provide clear, itemized quotes with no hidden fees.
- Consistency: High standards of service delivery regardless of the event size.
- Accountability: If we fail to meet our standards, we commit to an immediate resolution and corrective action.
3. How You Can Help Us
To ensure we deliver the high-quality experience you expect, we ask that our clients:
- Provide clear, accurate information regarding event requirements.
- Engage with our team with courtesy and mutual respect.
- Provide feedback—positive or constructive—to help us improve.
4. Feedback & Complaints
We view complaints as opportunities to grow. If you are ever dissatisfied, please email our Client Relations team directly. We commit to acknowledging your feedback within 24 hours and providing a resolution path within 5 working days.
feedback@riherkush.co.ke